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Return & Exchange Policy (Easy & Simple)
We accept returns or exchange only in the following cases:
- Wrong product received
- Damaged or defective product
- Size exchange for Pattu Pavadai (unused condition only)
Must inform us within 48 hours of delivery with unboxing video proof.
Not Eligible for Return
We do not accept returns for:
Used or washed products
Custom stitched Pattu Pavadai / Name embroidery orders
Baby innerwear, nappies, feeding cloths (hygiene reasons)
Offers / Clearance / Sale products
Exchange / Return Process
- WhatsApp us at +91-9750411452 within 48 hrs
- Share order ID + unboxing video + product issue
- Ship back unused product with original packaging
- After verification, replacement or store credit provided
Return shipping cost to be paid by customer (except wrong item by us)
Cancellation Policy
Order can be cancelled within 6 hours
No cancellation for custom orders
Refund Policy
No cash refunds
Only exchange or store credit available
Refund only if order cancelled by us (very rare)
Contact for Returns & Shipping
📞 WhatsApp Support: +91-9750411452
📧 Email: srithulirtex@gmail.com
