Return & Exchange Policy (Easy & Simple)

We accept returns or exchange only in the following cases:

• Wrong product received
• Damaged or defective product
• Size exchange for Pattu Pavadai (unused condition only)

Must inform us within 48 hours of delivery with unboxing video proof.

Not Eligible for Return

We do not accept returns for:

Used or washed products

Custom stitched Pattu Pavadai / Name embroidery orders

Baby innerwear, nappies, feeding cloths (hygiene reasons)

Offers / Clearance / Sale products

Exchange / Return Process

1. WhatsApp us at +91-9750411452 within 48 hrs
2. Share order ID + unboxing video + product issue
3. Ship back unused product with original packaging
4. After verification, replacement or store credit provided

Return shipping cost to be paid by customer (except wrong item by us)

Cancellation Policy

Order can be cancelled within 6 hours

No cancellation for custom orders

Refund Policy

No cash refunds

Only exchange or store credit available

Refund only if order cancelled by us (very rare)

Contact for Returns & Shipping

📞 WhatsApp Support: +91-9750411452
📧 Email: srithulirtex@gmail.com